Refund Policy

Last updated: January 17, 2026

1. General Policy

At EvenraPOS, we strive to provide exceptional service. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.

2. Monthly Subscriptions

For monthly subscription plans:

  • Refunds are available within 7 days of the initial subscription
  • No refunds after 7 days from the first payment
  • Recurring monthly payments are non-refundable
  • You may cancel anytime to prevent future charges

3. Annual Subscriptions

For annual subscription plans:

  • Refunds are available within 14 days of purchase
  • Pro-rated refunds may be considered after 14 days on a case-by-case basis
  • Must have used less than 20% of the service period
  • Refund amount will be calculated based on unused months minus a processing fee

4. Trial Period

If we offer a free trial period, you may cancel during the trial without any charges. Once the trial period ends and payment is processed, standard refund policies apply.

5. Cancellation Process

To cancel your subscription:

  • Log in to your account dashboard
  • Navigate to subscription settings
  • Click "Cancel Subscription"
  • Or contact our support team at support@evenrapos.com

Cancellation takes effect at the end of the current billing period. You will retain access until then.

6. Service Issues

If you experience significant service disruptions or technical issues that prevent you from using the Service, please contact our support team immediately. We may issue credits or refunds at our discretion based on the severity and duration of the issue.

7. Refund Processing

Approved refunds will be processed as follows:

  • Refunds are issued to the original payment method
  • Processing time: 5-10 business days
  • Bank processing may take additional time
  • You will receive email confirmation when processed

Important: All approved refunds will be credited back to the same payment method used to make the original payment (payment-initiated media). We cannot process refunds to a different account or payment method than the one originally used for the transaction.

8. Non-Refundable Items

The following are non-refundable:

  • Setup or onboarding fees
  • Custom development work
  • Training sessions already conducted
  • Third-party integration costs
  • Data migration services

9. Dispute Resolution

If you dispute a charge and believe you're entitled to a refund, please contact us at support@evenrapos.com before initiating a chargeback with your bank. We will work with you to resolve any billing disputes fairly and promptly.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email.

11. Contact Information

For refund requests or questions about this policy, please contact:

  • Email: support@evenrapos.com
  • Subject line: "Refund Request - [Your Account Email]"
  • Include: Order/Invoice number, reason for refund, and any relevant details

We aim to respond to all refund requests within 2-3 business days.